Lines & Calls FAQ

Can 3Rs install additional lines?

3Rs can provide additional Analogue, ISDN or SIP lines on request. We can also convert analogue lines to ISDN provided that the existing lines are compatible. We can port your existing numbers onto SIP trunks or our Hosted Voice Exchange system. Call us on 0330 350 0996 for more information.

How can I be sure that I will get better service over my current supplier?

3Rs is here for you - should you experience any problems simply call our fault reporting line. All your fixed lines are connected through the BT Core Network which is monitored and maintained around the clock. We are a wholly UK based company with the personal touch that makes all the difference.

Who can I contact if I have a problem with my line?

In the unlikely event that you have a problem with one of your lines, please call our fault reporting line.

Will I still be able to have all the extra features that BT offer – like caller ID and call divert?

Calling features such as Call Minder, call barring, caller ID and call divert are available on all of your lines. If you already have any of these features, 3Rs will simply transfer them as part of your package.

Does 3Rs offer any additional support or maintenance?

Between the hours of 08.00 – 17.30, 3Rs will provide customers with any support and maintenance at no additional charge. Cover outside of normal business hours can bee arranged for a reasonable addtional fee.

What costs are involved in transferring to 3Rs?

None, there are no registration, joining or account set up fees applicable in switching to 3Rs.